Professional Certificate in Service Recovery Management
-- viewing nowThe Service Recovery Management is a Professional Certificate that equips learners with the skills to effectively manage service recovery in today's fast-paced business environment. Designed for service professionals and customer service managers, this certificate program focuses on the critical aspects of service recovery, including root cause analysis, communication strategies, and conflict resolution.
5,821+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
Through a combination of online courses and hands-on training, learners will gain a deep understanding of how to rebuild customer trust and prevent future incidents.
Take the first step towards becoming a service recovery expert and explore this certificate program today!
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
•
Service Recovery Strategy Development: This unit focuses on the importance of having a well-planned service recovery strategy in place to minimize the impact of service failures and maximize customer satisfaction. •
Effective Communication in Service Recovery: This unit emphasizes the role of effective communication in service recovery, including active listening, empathy, and clear explanations to resolve customer complaints. •
Conflict Resolution and Negotiation Skills: This unit teaches students how to resolve conflicts and negotiate with customers to find mutually beneficial solutions, reducing the risk of further complaints. •
Service Recovery Metrics and Performance Measurement: This unit introduces students to key performance indicators (KPIs) and metrics used to measure the effectiveness of service recovery efforts, enabling organizations to identify areas for improvement. •
Cultural Competence in Service Recovery: This unit highlights the importance of cultural competence in service recovery, enabling organizations to provide culturally sensitive solutions that meet the needs of diverse customer groups. •
Technology-Enabled Service Recovery: This unit explores the role of technology in service recovery, including digital channels, social media, and data analytics, in enhancing customer experience and resolving service failures. •
Emotional Intelligence in Service Recovery: This unit emphasizes the importance of emotional intelligence in service recovery, including self-awareness, empathy, and social skills, in building trust and rapport with customers. •
Service Recovery in the Digital Economy: This unit examines the unique challenges and opportunities of service recovery in the digital economy, including online reviews, social media, and digital complaints. •
Collaborative Service Recovery: This unit focuses on the importance of collaboration between front-line staff, managers, and other stakeholders in service recovery, enabling organizations to respond quickly and effectively to customer needs. •
Continuous Improvement in Service Recovery: This unit introduces students to the principles of continuous improvement in service recovery, including root cause analysis, process mapping, and quality improvement methodologies.
Service Recovery Strategy Development: This unit focuses on the importance of having a well-planned service recovery strategy in place to minimize the impact of service failures and maximize customer satisfaction. •
Effective Communication in Service Recovery: This unit emphasizes the role of effective communication in service recovery, including active listening, empathy, and clear explanations to resolve customer complaints. •
Conflict Resolution and Negotiation Skills: This unit teaches students how to resolve conflicts and negotiate with customers to find mutually beneficial solutions, reducing the risk of further complaints. •
Service Recovery Metrics and Performance Measurement: This unit introduces students to key performance indicators (KPIs) and metrics used to measure the effectiveness of service recovery efforts, enabling organizations to identify areas for improvement. •
Cultural Competence in Service Recovery: This unit highlights the importance of cultural competence in service recovery, enabling organizations to provide culturally sensitive solutions that meet the needs of diverse customer groups. •
Technology-Enabled Service Recovery: This unit explores the role of technology in service recovery, including digital channels, social media, and data analytics, in enhancing customer experience and resolving service failures. •
Emotional Intelligence in Service Recovery: This unit emphasizes the importance of emotional intelligence in service recovery, including self-awareness, empathy, and social skills, in building trust and rapport with customers. •
Service Recovery in the Digital Economy: This unit examines the unique challenges and opportunities of service recovery in the digital economy, including online reviews, social media, and digital complaints. •
Collaborative Service Recovery: This unit focuses on the importance of collaboration between front-line staff, managers, and other stakeholders in service recovery, enabling organizations to respond quickly and effectively to customer needs. •
Continuous Improvement in Service Recovery: This unit introduces students to the principles of continuous improvement in service recovery, including root cause analysis, process mapping, and quality improvement methodologies.
Career path
Service Recovery Management Career Roles
1. Service Recovery Manager
Conduct thorough investigations into service disruptions and implement effective recovery strategies to minimize customer impact. Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.
2. Customer Service Manager
Lead a team of customer service representatives to deliver exceptional customer experiences. Analyze customer feedback and implement process improvements to increase customer satisfaction and loyalty.
3. Operations Manager
Oversee the day-to-day operations of a service organization, ensuring efficient use of resources and effective management of service delivery. Develop and implement process improvements to increase service quality and reduce costs.
4. Supply Chain Manager
Coordinate the flow of goods, services, and information from raw materials to end customers. Develop and implement strategies to minimize supply chain disruptions and optimize service delivery.
5. Logistics Manager
Plan, coordinate, and execute the movement of goods, products, and services. Develop and implement strategies to optimize logistics operations and minimize service disruptions.
Service Recovery Management Job Market Trends
Pie Chart:
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Debug: False
Course fee
MOST POPULAR
Fast Track
GBP £149
Complete in 1 month
Accelerated Learning Path
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
Standard Mode
GBP £99
Complete in 2 months
Flexible Learning Pace
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
What's included in both plans:
- Full course access
- Digital certificate
- Course materials
All-Inclusive Pricing • No hidden fees or additional costs
Get course information
Earn a career certificate
PROFESSIONAL CERTIFICATE IN SERVICE RECOVERY MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
